Delivery Information

Tracking numbers will be sent in your dispatch confirmation email.

You can use the included link or enter your tracking number at our order tracking page

Please view our returns policy for information on help with your returns.

Importing goods from another country can mean that your national Customs authorities may charge you Import Duty and / or other additional related charges or taxes including, but not limited to value added tax or purchase tax. As the importer, customers are responsible for paying any such taxes, fees or charges. STEAMCREAM have no control of what taxes you may be charged by your own national tax authorities. STEAMCREAM are not responsible for compensating you for payment of any such taxes or charges. If you do not know how much (if any) import tax or charges you may be liable to pay, please check with your local authorities before placing an order.

Some countries prohibit or restrict the importation of some types of goods. You may need a general or special license and/or other documents to import goods, particularly but not limited to larger or commercial quantities. It is your responsibility to check with your local authorities whether the goods you intend to import are subject to any such restrictions. If your goods are retained or confiscated by your local authorities for any reason, it is your responsibility alone to negotiate with them the terms on which such goods might be released to you. If your goods are un-deliverable for any reason and are returned to us, we reserve the right to reclaim from you any associated costs which may be charged back to STEAMCREAM.

If you would like to place an order and your country isn’t listed, please contact us.

We will add delivery costs to your order and the final total will show VAT if applicable on your product and delivery costs.

Maximum order is 50 items. Exclusions apply for International customers.

Delivery Costs

United Kingdom

Standard

£3.95 for orders under £30.00 // Royal Mail Tracked // Est. 2-4 Business days

FREE for orders over £30.00 // Royal Mail Tracked // Est. 2-4 Business days

Next Working Day - Orders must be placed before 1PM U.K.

£5.95 for orders under £30.00 // DPD Tracked // Usually delivered on the next working day to the UK mainland

£2.95 for orders over £30.00 // DPD Tracked // Usually delivered on the next working day to the UK mainland

Europe

Standard

Up to 500g: £7.95  // Tracked // Est. 5 - 12 Business days

Up to 501g - 1000g: £9.95  // Tracked // Est. 5 - 12 Business days

Up to 1001g - 2000g: £11.95  // Tracked // Est. 5 - 12 Business days

Above 2kg: £19.95  // Tracked Express // Est. 2 - 4 Business days

Express

Any weight: £19.95  // Tracked Express // Est. 2 - 4 Business days

USA & CANADA

Standard

Up to 500g: £10.95  // Tracked // Est. 7 - 12 Business days

Up to 501g - 1000g: £13.95  // Tracked // Est. 7 - 12 Business days

Up to 1001g - 2000g: £19.95  // Tracked // Est. 7 - 12 Business days

Above 2kg: £27.95  // Tracked Express // Est. 2 - 4 Business days

Express

Any weight: £19.95  // Tracked Express // Est. 2 - 4 Business days

Rest of the world

Standard

Up to 500g: £10.95  // Tracked // Est. 10 - 15 Business days

Up to 501g - 1000g: £12.95  // Tracked // Est. 10 - 15 Business days

Up to 1001g - 2000g: £14.95  // Tracked // Est. 10 - 15 Business days

Above 2kg: £29.00  // Tracked Express // Est. 2 - 6 Business days

Express

Any weight: £29.00  // Tracked Express // Est. 2 - 6 Business days

For other destinations, please see all available options at the checkout.