DELIVERY INFORMATION

COVID19 UPDATES

Due to the reduction in flights and staffing levels, International delivery is taking a little longer than usual for some customers. Please be patient and allow your local delivery company extra time to process and deliver your parcels.

Frequently asked questions

How do I track my order?

For orders despatched via a  tracked service, you will receive an email with a tracking number and link. This email will be sent once the carrier has collected your parcel from our warehouse, typically late in the evening or early the following day.

How much does shipping cost?

For accurate shipping costs please add the desired items to your basket and select your country of delivery. Typical costs for some countries are shown below.

Do you ship to my country?

Most likely! We are able to ship to many countries around the world via domestic postal services and international couriers. Please select your country of delivery at the checkout for full options.

* Please note we do not ship to China

What if I need to modify my order or shipping address?

If you need to change any order details please phone us on +44 (0) 2036 370 025 between 9am - 5pm GMT or email enquiries@steamcream.com

Delivery Costs

UK

£3.50 for orders under £25.00 // Tracked // Est. 2 Business Days
FREE for orders over £25.00 // Tracked // Est. 2 Business Days

Europe

£9.95 for orders under £25.00 // Tracked & Signed // Est. 5 - 12 Business Days
£7.95 for orders over £25.00 // Tracked & Signed // Est. 5 - 12 Business Days

USA, Canada, Australia, New Zealand, Hong Kong, Singapore

£9.95 for orders under £25.00 // Tracked & Signed // Est. 7 - 14 Business Days
£7.95 for orders over £25.00 // Tracked & Signed // Est. 7 - 14 Business Days

For other destinations, please see all available options at the checkout

 

Still have a question?

Please contact us for more information.

Get in touch

IMPORTANT INFORMATION FOR CUSTOMER LOCATED OUTSIDE OF THE UK

Importing goods from another country can mean that your national Customs authorities may charge you Import Duty and / or other additional related charges or taxes including, but not limited to value added tax or purchase tax. As the importer, customers are responsible for paying any such taxes, fees or charges. STEAMCREAM have no control OVER what taxes you may be charged by your own national tax authorities. STEAMCREAM are not responsible for compensating you for payment of any such taxes or charges. If you do not know how much (if any) import tax or charges you may be liable to pay, please check with your local authorities before placing an order.

Some countries prohibit or restrict the importation of some types of goods. You may need a general or special license and/or other documents to import goods, particularly but not limited to larger or commercial quantities. It is your responsibility to check with your local authorities whether the goods you intend to import are subject to any such restrictions. If your goods are retained or confiscated by your local authorities for any reason, it is your responsibility alone to negotiate with them the terms on which such goods might be released to you. If your goods are un-deliverable for any reason and are returned to us, we reserve the right to reclaim from you any associated costs which may be charged back to STEAMCREAM.

TAX & MAXIMUM ORDER QUANTITY

If you would like to place an order and your country isn’t listed, please call us on +44 (0) 2036 370 0259am - 5pm GMT Monday - Friday or email
enquiries@steamcream.com and we shall do our best to make it happen.

We will add delivery costs to your order. and the final total will show VAT if applicable on your product and delivery costs.

Maximum order is 100 items. Exclusions apply for International customers.