DELIVERY INFORMATION
COVID19 Updates
Due to the reduction in flights and staffing levels, International delivery is taking a little longer than usual for some customers. Please be patient and allow your local delivery company extra time to process and deliver your parcels.
STANDARD SERVICE Last Post Dates For Christmas 2020
United Kingdom
| Date | Service |
|---|---|
| Monday 21st December | Standard Royal Mail 1st Class including FREE Delivery |
| Monday 21st December | EXPRESS Courier & Royal Mail Tracked & Signed |
International
| Date | Countries |
|---|---|
| Wednesday 9th December | Africa, Middle East |
| Thursday 10th December | Cyprus, Malta, Asia, Far East, Eastern Europe (except Poland, Czech Republic and Slovakia), Caribbean, Central and South America |
| Friday 11th December | USA, Czech Republic, Italy, Poland, Finland, Sweden, Greece, Turkey, Australia, New Zealand |
| Wednesday 16th December | Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland |
| Friday 18th December | Belgium, France, Ireland, Luxembourg |
All orders are usually despatched within one working day of placing your order, depending on stock availability. Orders placed after 3PM GMT on Fridays or on Saturdays, Sundays or UK Bank Holidays will be processed the next working day.
Please note that for orders despatched to the UK, STEAMCREAM will only consider claims for lost items after 14 working days. For orders despatched to Europe, STEAMCREAM will only consider claims for lost items after 30 working days and up to 90 working days after despatch for the rest of the world.
All delivery times are estimated and may be affected by delivery partner delays or customs entry procedures.
We cannot guarantee the speed of the postal service for standard shipping options and no delivery tracking is available to customers on Standard Royal Mail services.
UK DELIVERY
| Service | Speed | Orders OVER £20.00 | Orders UNDER £20.00 | Tracking? |
|---|---|---|---|---|
| Standard Royal Mail 1st Class | 1 - 3 working days | FREE | £2.95 | NO |
| Royal Mail 1st Class Tracked & Signed | 1 - 3 Working Days | £2.95 | £5.15 | Tracked & Signed |
| EXPRESS Courier | Next Working Day (Orders placed before 3PM GMT) | £4.75 | £5.75 | Tracked & Signed |
Please note that express delivery is NOT available outside the UK mainland or for Norther Irealand, Ireland, Channel Islands, Scottish Islands and highlands.
INTERNATIONAL DELIVERY
EUROPE*
| Service | Speed | Orders over £20.00 | Orders under £20.00 | Tracking? |
|---|---|---|---|---|
| Royal Mail International Standard | 5 - 12 working days | FREE | £2.95 | NO |
| Royal Mail International Tracked & Signed | 5 - 12 Working Days | £7.45 | £9.95 | Tracked & Signed |
| EXPRESS Courier | 1 - 3 Working Days | £19.45 | £17.45 | Tracked & Signed |
USA, Canada, New Zealand, Hong Kong,Singapore
| Service | Speed | Orders over £20.00 | Orders under £20.00 | Tracking? |
|---|---|---|---|---|
| Royal Mail International Tracked & Signed | 7 - 14 Working Days | £7.95 | £9.95 | Tracked & Signed |
| EXPRESS Courier | 2 - 3 Working Days | £17.95 | £19.95 | Tracked & Signed |
Australia, Estonia, Norway, Turkey, Ukraine, Malaysia, Russia
| Service | Speed | Orders over £20.00 | Orders under £20.00 | Tracking? |
|---|---|---|---|---|
| Royal Mail International Tracked | 7 - 14 Working Days | £7.95 | £9.95 | Tracked & Signed |
| Express Courier | Please contact us for a quote |
Russia
| Service | Speed | Cost | Tracking? |
|---|---|---|---|
| Royal Mail International Tracked & Signed | 7 - 14 Working Days | £10.75 | Tracked & Signed |
| Express Courier (FedEx / DHL) | 3- 5 Working Days | £25.45 | Tracked & Signed |
Important information for customer located outside of the UK / European Union
Importing goods from another country can mean that your national Customs authorities may charge you Import Duty and / or other additional related charges or taxes including, but not limited to value added tax or purchase tax. As the importer, customers are responsible for paying any such taxes, fees or charges. STEAMCREAM have no control OVER what taxes you may be charged by your own national tax authorities. STEAMCREAM are not responsible for compensating you for payment of any such taxes or charges. If you do not know how much (if any) import tax or charges you may be liable to pay, please check with your local authorities before placing an order.
Some countries prohibit or restrict the importation of some types of goods. You may need a general or special license and/or other documents to import goods, particularly but not limited to larger or commercial quantities. It is your responsibility to check with your local authorities whether the goods you intend to import are subject to any such restrictions. If your goods are retained or confiscated by your local authorities for any reason, it is your responsibility alone to negotiate with them the terms on which such goods might be released to you. If your goods are un-deliverable for any reason and are returned to us, we reserve the right to reclaim from you any associated costs which may be charged back to STEAMCREAM.
TAX & Maximum Order Quantity
If you would like to place an order and your country isn’t listed, please call us on +44 (0) 2036 370 0259am - 5pm GMT Monday - Friday or email
enquiries@steamcream.com and we shall do our best to make it happen.
We will add delivery costs to your order. and the final total will show VAT if applicable on your product and delivery costs
If your delivery is inside the EU, your final total will include VAT at 20%.
Maximum order is 100 items. Exclusions apply for International customers.