Category: Ordering

Can I change my order?

If you need to change any order details please phone us on +44 (0) 2036 370 025 between 9am - 5pm GMT or email enquiries@steamcream.com within 2 hours of placing your order, or before 12pm Mon-Fri. If you do not contact us within this time frame then you will need to return your order if you still …

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How will you confirm my order?

You will receive order confirmation via email once we have successfully processed your order.  The email will contain the following details: tins purchased, payment information, delivery method and delivery information. If for any reason you have not received these e-mails, please check your spam and / or junk mail folders.  If you have not received …

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What payment types do you offer?

You can pay for purchases using all major credit cards except American Express. Accepted cards include Visa, MasterCard, Delta, Maestro and Solo. You can also pay via your PayPal account.

What is 3D Secure?

3-D Secure is a security feature which ensures that payments using certain credit and debit cards are authenticated by the card holder with their bank at the time of the transaction. 3-D Secure is the common name for the technology behind MasterCard SecureCode (MSC) and Verified by Visa (VbV). If your card is enrolled with …

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